About Us:
Volvo Cars Five Dock is owned by Autosports Group (ASG), a large, listed retail automotive group representing the world's greatest prestige and luxury automotive brands. Autosports Group employs over 2,000+ people across 85 dealerships located in Australia (NSW, QLD, VIC, ACT) and New Zealand.
At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values include Strive for Excellence, Care, The Village, and Lead Change. We warmly welcome people of all genders, backgrounds, and situations to deliver an equal and diverse customer experience.
About The Role:
Due to continued growth, we are seeking a Service Advisor to join our high-performing Service team. This customer-facing role is critical to delivering a seamless, premium aftersales experience, acting as the key point of contact between our valued clients and the workshop. You will combine exceptional customer service with strong organisational skills, ensuring transparency, efficiency, and trust throughout the service journey aligned with the luxury brands we represent.
In this role you will:
* Act as the primary point of contact for service customers from booking through to vehicle handover
* Build strong, long-term relationships with clients by delivering personalised, premium service
* Accurately interpret customer concerns and communicate repair requirements to technicians
* Prepare and explain service estimates, invoices, and repair recommendations
* Coordinate workflow between customers, technicians, and parts to ensure timely completion
* Provide regular updates to customers on vehicle progress and approvals
* Identify upsell opportunities in line with manufacturer guidelines and customer needs
* Ensure compliance with dealership processes, manufacturer standards, and warranty requirements
* Maintain accurate customer and vehicle records within the DMS
* Collaborate closely with Parts, Sales, and Workshop teams to exceed customer expectations
Our ideal candidate will possess the following:
* Previous experience as a Service Advisor in an automotive dealership (prestige brand experience highly regarded)
* Strong customer service and communication skills with a professional, polished approach
* Excellent organisational and time-management abilities
* Ability to thrive in a fast-paced, high-volume service environment
* Strong attention to detail and commitment to accuracy
* A customer-first mindset with a passion for premium brands
* Intermediate computer skills and experience with DMS systems (preferred)
* Valid driver's licence
Why Join Autosports Group?
* Accelerated career growth with a defined pathway, personalised mentoring, and ongoing professional development
* Access to premium, factory-backed training to keep your skills at the industry forefront
* ASG Paid Parental Leave to support you and your family
* Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site, plus discounted private health insurance rates with HCF
* Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women's Network
* Generous referral bonus incentives for employees and their friends/family
* Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
* Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement
Applications are reviewed as they are submitted, so we encourage you to apply as soon as possible to maximise your chance of progressing to the next stage. Successful candidates will be required to complete pre-employment checks and hold appropriate working rights in line with our policy. This includes reference checks and other role-relevant screening where applicable.