At Prospa, we exist to unleash the potential of small business. We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payments, fund growth and reduce admin.
Join us!
What you'll be doing
* Efficiently handle calls and emails to assist customers with Prospa's products.
* Address inquiries related to accounts, documents, payments, and troubleshooting with accuracy and within service level agreements (SLAs).
* Build strong relationships with customers, understand their needs, and provide fast, clear solutions to ensure customer satisfaction.
* Direct customer requests to the appropriate internal teams (e.g., IT, payments) for swift resolution.
What you'll need to succeed
* Demonstrated customer service experience (phone based is highly advantageous).
* High degree of professionalism and a problem‐solving attitude.
* Exceptional verbal and written skills.
* Financial experience is advantageous, but not required.
* Deals well with ambiguity; adapts and embraces change.
* Strong attention to detail, time management, and organisation.
What we offer
* Growth: Learning days, learning allowance, leadership programs, CliftonStrengths workshops, digital learning, and biannual companywide learning weeks.
* Well‐being: Fitness initiatives, seasonal programs (including flu shots, massages, skin checks, wellness classes), additional \"Me Days\", and access to holistic EAP coaching.
* Lifestyle: Flexible working options, top‐notch office facilities, diverse remote/travel work options, option to purchase additional leave, and up to 18 weeks paid parental leave.
* Impact: Carbon neutral certification, volunteer days, partnership with Kiva, and employee resource groups.
Why Prospa
We're proud to be a certified Great Place to Work and recognised as a Best Workplace for Women, Best Workplace in Technology, and Best Workplace in Australia. We embrace diversity in people and ideas, fostering a collaborative, inclusive, and respectful environment where we celebrate who you naturally are.
Prospa's culture code to see it for yourself.
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