**Senior Customer Care Specialist**
Key Responsibilities
* Serve as the main liaison between clients and internal departments.
* Manage updates and timelines throughout the pre-construction phase.
* Track and follow up on documentation, approvals, and selections.
* Coordinate with Site Supervisors to ensure smooth progression to construction and handover.
* Handle post-construction customer care and warranty queries efficiently.
* Maintain accurate client records and job files in the CRM.