At Radiometer, our purpose is to improve global healthcare with reliable, fast, and easy patient diagnoses. We create impactful innovations that make a difference in people's lives.
We are proud to work alongside a community of six fellow Diagnostics Companies at Danaher, working together to address the world's biggest health challenges.
The IT Specialist promotes information technology solutions (ITS) and helps customers optimize their workflow across Australia and New Zealand. The role involves providing training, supporting installation of ITS, maximizing utilization, monitoring installed systems & providing assistance with technical issues.
Location: This position is part of the customer support team located in Melbourne, Australia, and will be on-site in Mount Waverley.
You will be a part of the ITS function and report to the Senior ITS Manager APAC responsible for the ANZ Region.
In this role, you will have the opportunity to:
* Drive the growth of ITS sales & installation base in Australia and New Zealand.
* Identify & manage key projects in collaboration with sales & service team to promote IT connectivity solutions.
* Provide technical IT support & troubleshooting the existing installed analyzers and the new projects interfacing with both IT solutions and analyzers to other Information Systems.
* Analyze customer's IT infrastructure and provide the required support related to the installation and operation of Radiometer IT systems.
* Impart training to the internal team as well as the external customers.
* Keep monitoring all IT installed systems and maintain them connected & working.
The essential requirements of the job include:
* 5+ years' experience providing technical support for systems with software and hardware components.
* BS in Information Technology, engineering, or equivalent education and experience.
* Experience with installation and technical support of Virtual Servers, Windows-based software products and network fundamentals.
* Knowledge of SQL management studio and SQL stored procedures.
* Experience with HL7 and ASTM messaging protocols.
* Proficient in scripting languages (e.g., JavaScript, PowerShell).
Travel, Motor Vehicle Record & Physical/Environment Requirements:
* Ability to travel up to 20%.
* Must have a valid driver's license with an acceptable driving record.