About the role
Based at our Townsville, QLD office, the Business Support Officer will provide administrative support for the Northern Region, including email, travel and calendar management for the Director. Coordinate and respond to enquiries and correspondence and assist in the coordination, preparation, and delivery of reports, dashboards, and executive correspondence and document management.
Key responsibilities of this role are:
To ensure a high level of discretion, diplomacy and judgement in responding to enquiries arising from the executive team, senior managers, and other internal customers.
* Provide professional support and assistance to the Director, Operational Managers, Business Advisor and PSCOs
* Communicate and liaise with senior executives from public and private organisations on a wide range of issues, respect confidentiality and maintain effective working relationships.
* Provide administrative support to the Region as required.
* Ensure effective correspondence and document management processes.
* Prepare, facilitate, follow up and action all correspondence for the Region in line with correct templates, standard wording and grammar to ensure deadlines / timeframes are met.
NHVR is going through considerable transformation, and this is an exciting time to join the organisation.
To learn more, the position description can be found on the NHVR Careers site -
About You
As the ideal candidate will have an adaptable and solutions focused mindset. You will pride yourself on your ability to multi-task whilst maintaining high attention to detail. You will have experience with working with various stakeholders from executive to all levels within an organisation.
To be successful in this role you will possess
* 3+ years' experience in administration / Executive assistant roles
* Demonstrated strong written and verbal communication skills including the ability to prepare a range of documentation for the business.
* Demonstrated interpersonal skills and the ability to manage effective relationships with customers, stakeholders and colleagues.
* Demonstrated ability to work as part of a team of people to provide consistent, responsive and high-quality support.
* Extensive experience in using business systems, MS Office suite, Power BI, Promaster, One Tree and information technology.
* Demonstrated ability to manage competing priorities and meet critical deadlines
Why join us?
The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as the national entity responsible for regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. The NHVR minimises the compliance burden on the heavy vehicle transport industry, reduces duplication and inconsistences across state and territory borders, and ultimately for the heavy vehicle business with government in Australia.
We are headquartered in Brisbane and employ more than 1000 people across the ACT, New South Wales, Queensland, South Australia, Tasmania and Victoria.
We offer
* A competitive salary package up to $102, superannuation
* Monthly RDO and paid leave over Christmas closure.
* Hybrid working environment – up to 1 days from home
* Up to 14.5% superannuation through a co-contribution scheme
* Leave loading 17.5%
* Wellbeing programs – discounted fitness through Fitness Passport, Discount health insurance, flu vaccine, financial programs including discounted banking products, finance information sessions.
* Salary packaging options including novated lease.
* Discounted IT products including Microsoft and free family password security plan.
* Ongoing training and professional development support
Application Process
Please apply with your CV and cover letter addressing the essential requirements of the role.
Applications close: 22nd August 2025 (applications may close earlier than the listed closing date if suitable candidate/s are identified prior).
If you have any questions, please don't hesitate to contact the NHVR recruitment team on
Successful applicants will be required to complete standard pre-employment checks including a national police and work rights check.
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome applications from people of all backgrounds, experience and abilities.