Overview
Tweed Heads, New South Wales — Full-time.
About the role: Lead the change and communications strategy for Council's Yabbru/ERP SaaS transformation, helping teams and stakeholders navigate and embrace new ways of working. Partner with project leaders to align plans with organisational needs, while developing clear, actionable communication and training strategies. Provide expert advice to senior leadership and guide the implementation team through change readiness and impact assessments. You'll also supervise the IT/ERP Trainer & Communications Officer and play a key role in identifying and managing change-related risks.
What's On Offer
Maximum-term (up to 3 years)
a base salary ranging from $119,030 per annum with competency-based increments up to $132,348 per annum, plus 12% super
70 hour, 9 day fortnight
training and development opportunities
flexible work options for a healthy work/life balance
generous employment conditions
We Are Seeking
Proven experience leading change, communications, and training for business systems projects in complex environments.
Strong knowledge of change management frameworks (e.g. Prosci) and how they integrate with project delivery.
Excellent stakeholder engagement and communication skills, with the ability to influence and build consensus.
Ability to manage competing priorities, adapt to ambiguity, and communicate clearly across technical and non-technical audiences.
Experience in or understanding of local government operations is highly desirable.
About Us
Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles. We provide workplace adjustments for people with disability, and access to flexible work options.
Join an employer of choice. Professionals Australia (Local Government Engineers' Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.
Where It's Located
This position is based in Tweed Heads, and can be directed to work from any Council work site.
Position Closes
Friday 3 October 2025 at
12 noon sharp
(NSW time). Late applications will not be permitted.
How To Apply
You must use your own email address, and not one used previously by another person that has applied for a position with council. Once you start your online application, you cannot save and return to it later.
Have your Resume document ready to go.
Fill out all questions below. Click "Next".
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Review your application to confirm everything is correct. Click "Confirm" to submit.
If you'd Like To COPY And PASTE Question Fields Into a Separate Word Document To Work On Over Time, Please Find Them Listed Below
Why are you interested in working at Tweed Shire Council, and what excites you most about this particular chance?
Demonstrated experience in change management, communications and training related to Business Systems project/s in complex organisations that delivers relevant business transformation initiatives.
Prosci certified, or equivalent with sound knowledge of change management principles, methodologies, and tools.
Demonstrated capability developing engagement and change management deliverables including change impact assessments, change management plans/strategies, stakeholder analysis, communication plans, training plans and sponsor plans.
A clear understanding of how change management and project management work together to successfully achieve business objectives.
Exceptional stakeholder engagement skills and outstanding written, verbal and presentation communication skills
Demonstrated ability to effectively collaborate, influence and build consensus, address conflict and resolve issues.
Flexible and adaptable, with a proven ability to manage competing priorities and operate in ambiguous situations.
Exceptional communication skills with the ability to communicate technical and non-technical concepts to a wide range of stakeholders, both verbally and written, with the capability to inspire and support innovative thinking.
Local Government knowledge and experience.
Current Vehicle Licence – Car.
Reference and pre-employment screening information is provided as part of the recruitment process. Tweed Shire Council conducts pre-employment assessments, including medical and background checks, in accordance with policy. Job offers are made only after screening is complete.
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