Exceptional Workplace Experience Specialist
This role offers a unique opportunity to create unforgettable experiences for clients and their employees in a newly commissioned office.
We are seeking an experienced Workplace Ambassador to join our Work Dynamics team with a long-standing national client in Sydney. The successful candidate will be responsible for managing visitor arrivals, providing access passes, and assisting with wayfinding. Regular workplace experience sweeps will be conducted, and issues will be proactively managed. Daily huddles with the FM team will ensure seamless service delivery.
The ideal candidate will have a diploma degree or above and 1-2 years of experience in hospitality, facility management, or commercial real estate. Exceptional customer service skills and a passion for hospitality are essential. Strong multitasking and prioritization abilities, as well as excellent communication and interpersonal skills, are required.
About the Role:
* Manage visitor arrivals, provide access passes, and assist with wayfinding
* Conduct regular workplace experience sweeps and proactively manage issues
* Run daily huddles with the FM team to ensure seamless service delivery
* Maintain and restock common areas, including breakfast bars
* Provide intuitive, exceptional service that anticipates and exceeds client expectations
* Spend at least 2 hours daily welcoming employees and conducting floor walks
* Respond to all requests within one day, including personal follow-ups
* Assist with client events and manage conference room bookings
* Identify and escalate potential risks to ensure smooth operations
You'll Love Working Here!
* Diploma degree or above
* 1-2 years experience in hospitality, facility management, or commercial real estate (preferred)
* Exceptional customer service skills and passion for hospitality
* Strong multitasking and prioritization abilities
* Excellent communication and interpersonal skills
What We Offer:
* An entrepreneurial, inclusive culture where the best inspire the best
* A supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health
* Personalized benefits that support personal well-being and growth