IT Infrastructure Manager Role
A leading healthcare products company in Melbourne, Australia is seeking an IT Infrastructure Manager for a permanent position with career growth opportunities.
The organization prides itself on delivering exceptional client service and offers a supportive work environment.
Key Responsibilities:
* Manage and lead service desk teams to ensure seamless customer support.
* Provide guidance and leadership in customer experience management.
* Oversee major incidents and service requests, ensuring business-wide communications.
* Handle key customer escalations efficiently.
* Develop and manage Service Level Agreements (SLAs), team, and individual Key Performance Indicators (KPIs).
* Establish procedures and processes for the Service Desk to optimize its performance.
Requirements:
* Proven experience as a Helpdesk Manager or similar role.
* Strong knowledge of Windows Server, Microsoft Exchange, Office 365, hardware, and network troubleshooting.
* Advanced troubleshooting and problem-solving skills to resolve complex issues.
* Experience allocating resources and working with vendors to achieve project goals.
Offered Benefits:
* A competitive salary package with opportunities for internal promotion and career development.
* A friendly, professional, and supportive work environment that fosters growth and learning.
This role is perfect for individuals who thrive in dynamic environments and are passionate about delivering exceptional customer experiences.