Grampians Health exists to serve our communities across the Grampians region, providing complete care as close as possible to people's homes.
$29.57 per hour + salary packaging | Telehealth Nursing Support Worker (Non Clinical/Non Nursing)
Permanent Part Time | 24 hours per week
About the Role
This unique opportunity offers the chance to support vulnerable patients from the comfort of their homes. You'll grow your healthcare knowledge while making a genuine impact. Ideal for someone empathetic, tech-savvy, and ready to work in a collaborative team environment.
In this role, you'll support patients with complex health needs remotely, using regular phone calls to build rapport and improve outcomes. You'll work closely with Health Coaches and other care providers to identify early signs of deterioration and help reduce unnecessary hospital visits. This is a chance to contribute to a proactive healthcare model while developing valuable communication and support skills.
Key Responsibilities
Call patients regularly to monitor well-being
Report health changes and escalate as needed
Schedule and coordinate appointments and referrals
Provide a respectful, inclusive phone experience
Manage clerical tasks and documentation
Work independently and with the broader care team
Skills & Experience
Customer service or call centre background
Comfortable with Microsoft Office and phone systems
Able to work autonomously and adapt quickly
Experience in aged care, disability, or emergency health (advantageous)
Cultural awareness and non-judgemental communication
To see a full copy of the Position Description, please click here.
Interested?
Click APPLY or if you wish to discuss the role prior to applying, contact Pheona Griffith on 0409 351 067 for a confidential discussion.
If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying.
We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.
About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham, and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care, and support services.
Flexible work arrangements and purchase leave opportunities
Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
Access to Staff Fitness program
Staff rewards and recognition programs
Ballarat Region
Ballarat is the largest centre in Western Victoria and the state's fastest-growing inland city. Dubbed Australia's most liveable city in 2020, Ballarat is home to first-class education, fine dining, and boutique shopping. Located within easy access to Melbourne, Geelong, Bendigo, and the Western district, Ballarat boasts significant heritage buildings and natural landscapes. To learn more about Ballarat, click here - Visit Ballarat.
Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance, and Working with Children check and/or NDIS Worker Screening Check.
All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.
Grampians Health is a child-safe organization, committed to the safety and wellbeing of all children and young people. We are dedicated to providing a diverse and inclusive workforce.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, individuals from culturally and linguistically diverse backgrounds, mature age workers, and LGBTQIA+ community members.
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