The Client
Palm Dubbo is a popular motel in Dubbo, NSW. They are looking for an experienced and competent Motel Manager to oversee their motel operations.
The Role
You will report directly to the Managing Director. You will take on the role of Motel Manager which will involve communicating with guests and managing all staff. To succeed you will need to have experience in hotel/motel management, be confident with being autonomous in your decision making and have a 'hands on' approach while leading a small team.
The position for hire is a Motel Manager and will be for a full time role with an annual salary set between $77500 to $82000 plus superannuation. The role is based in Dubbo, NSW.
Responsibilities
- Manage organise and control overall accommodation, restaurant, and guest services of the motel.
- Supervise and delegate duties to supervisors and prepares work schedule for them.
- Supervise all sections and improvements in operation to identify opportunities to improve service standard.
- Plan and organize departmental periodical training sessions for staff.
- Ensure good communication and cooperation between front office department and other departments.
- Perform all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and motel requirements.
- Control and manage expenses of all motel departments.
- Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
- Actively take part in Sales Activity within the hotel including referral of lead to the Sales office.
- Read all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in accommodation software accordingly.
- Conduct regular inspections of areas directly under his responsibility.
- Meet regularly with supervisors in order to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction from management.
- Meet on a monthly basis with all team members in the department in order to convey information and to discuss technical queries and to solve any problems employees may encounter.
- Monitor systems development processes to ensure successful project completion.
Requirements
- Relevant tertiary qualifications in Hospitality or Hotel management (optional).
- At least 5 years of relevant qualified experience in a similar role.
- At least 5 years of experience with accommodation software - site minder, RMS, Update 247.
- At least 5 years of experience in managing daily hotel or motel operations, including front office, housekeeping, and guest services.
- At least 5 years of experience leading team and in staff supervision, scheduling, and performance management.
- At least 5 years of experience in financial management, including budgeting, cost control, and revenue forecasting.
- At least 5 years of experience in handling customer relations, resolving guest complaints, and ensuring service excellence.
- Ability to perform aforementioned responsibilities.
- Ability to work under pressure to meet strict deadlines.
- Excellent written and verbal communication skills.
- The ability to multitask while maintaining a calm and efficient demeanour.
- Enthusiasm, energy and a "can do" attitude.
- 2 contactable referees to be included in the resume.
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