It starts with YES! At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. The role of the Fraud Risk Analyst is key within our External Fraud team. The role involves handling claims and queries related to suspected or confirmed fraudulent activity, with the goal of investigating and remediating fraud related matters. As a member of a high-performing team, you will be responsible for investigating claims of identity theft, allegations of fraud and halt any adverse/fraudulent activations and rectify customer issues Your day in the life of a Fraud Risk Analyst at Optus Utilise your strong fraud and/or credit assessment skills and conduct an effective investigation, into allegations of fraudulent activity Manage end to end case remediation for claims of identity theft or identity takeover Support the Complex Investigations & Usage Fraud teams Your skills to pay the bills Ability to complete fraud risk evaluation accurately and efficiently, ensuring best business practices are applied and followed Telecommunications or Banking experience within a fraud operations, credit or investigations team A sound understanding of telecommunications products Experience with credit management initiatives, processes and systems Strong reporting, tracking and trending skills Perks we love at Optus 3 days in the office, 2 days remote Inclusive paid parental leave, up to 16 weeks for the primary care giver All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’ Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University) Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA), United Veterans and Yarn Network Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon! Keen to see what it’s really like to work at Optus? Search OptusLife on LinkedIn to go behind the scenes! At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.