Job Title
We are seeking a highly motivated and customer-focused professional to join our team. As a Small Business Relationship Manager, you will be responsible for building strong relationships with business clients, understanding their financial needs, and providing holistic banking solutions.
Your key responsibilities will include:
* Undertaking sales-related requirements for a portfolio of small business customers
* Building relationships with business partners to create and action new business opportunities
* Actioning and managing Salesforce opportunities & national leads
* Increasing our customers' 'Bank of Choice' footprint and undertaking retention-related activities for existing customers
* Performing credit analysis and approving requests for temporary excesses/increased limit requirements
* Providing coaching, lead actions, and role modeling great behaviors across the broader business
* Managing lending and product requests for small business customers
* Understanding customers' business needs to provide holistic banking solutions
* Increasing the portion of 'Mybank' customers within the portfolio with the number of interactions and referrals
* Being accountable for managing customer complaints and escalations until resolution is reached
* Coaching and developing less experienced bankers within the team and developing associates
* Driving customer portfolio risk and compliance
* Establishing and maintaining working relationships with key stakeholders (Retail, NAB Partners, and other Business Partners)
To succeed in this role, you will need:
* A genuine passion for customer service
* Demonstrated experience in a lending role
* Experience in managing customer relationships and the credit process
* A strong financial/business acumen
* Problem-solving, time management, critical thinking, and negotiation skills
Why Work With Us?
A diverse and inclusive workplace works better for everyone. We build a culture of equity and respect where everyone is valued for being their authentic selves, supported by Employee Resource Groups.