Description:
Biesse Group
Established since 1969, we have grown to become a multinational industrial group manufacturing technology for processing wood, glass, stone, plastic and metal. Biesse operates in over 160 Countries with 13 manufacturing sites and a direct presence in the main world markets. Biesse customers include industry leading companies and some of the most prestigious names in Italian and international design. Today Biesse has 4,300 employees throughout the world.
Current head office located south west Sydney in Wetherill Park, with interstate offices located in Melbourne, Queensland, South Australia and Perth.
We are most proud and known for our innovation driving force, our consistent quality and our people.
Organisational Placement
Reporting to the Service Administration Manager you will be responsible for providing high level customer service supporting our service team and customers.
Key Responsibilities
Customer Support Coordination tasks
Answers Incoming calls using "first call protocol". Create service tickets using the appropriate systems
Ensures Ticket Inbox maintenance: that all open tickets are escalated to the relevant area (e.g. hotline, Team leader)
Service Administration Tasks
Prepares and sends quotes (with technical input from Team Leaders)
Organise Travel, accommodation, rental car, flights etc for technical intervention
Completes Warranty Request Forms (with technical input from Team Leaders)
Verifies account information, raises/schedules work orders, makes logistic arrangements for Technicians to perform interventions
Issues invoices based on EWOs prepared by Technicians
Raises Purchase Orders for contractors as directed by Team Leaders
Essential
Extensive experience in service administration
Excellent Customer Service skills
Advanced communication skills
Advanced Microsoft Office skills
Ability to multitask
Strong ability to manage time effectively
Ability to prioritise and make decisions
In return, we can offer you an attractive remuneration package, strong international parent company, reputable brand and career progression opportunities.
Role Type:
Remote - Permanent - Full-time - Associate
Company Overview:
Biesse Group is an international company that designs, manufactures and distributes systems and machines for processing wood, glass, stone, metal, plastic and composite materials aimed at the furniture, housing & construction, automotive and aerospace sectors.