About this Role
This role leads our Time & Attendance team, ensuring workloads and SLAs are met.
1. Monitor support tickets for timely resolution
2. Publish performance statistics for problem resolution against operational SLAs/li>Ensure strong compliance and governance across all T&A activities
3. Closely monitor team performance handling escalations to deliver a great service experience
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The successful candidate will be responsible for leading the T&A function. This involves developing strategies to enhance efficiency, productivity and overall quality of services.