Inbound Customer Service Representative (Multiple positions!)
About us:
CPM Australia, as part ofCPM Group of Companies is a national sales and marketing agency representing a range of industry leading organisations in finance, automotive, telco, consumer electronics, utilities, FMCG, insurance, cloud-storage, to just name a few. With 40,000 interactions with customers per week, we achieve this by having more authentic conversations with customers than anyone else!
About our client:
Specsavers Optical Group Ltd is a British multinational optical retail chain, which operates in the UK, Ireland, Australasia, and the Nordic countries. Specsavers has been on a continual mission to transform eye health since 1984 with a heavy focus on eliminating preventable vision loss and blindness. The locally owned retail stores are run by qualified and experienced optometrists & audiology professionals whose priority is to offer quality eye and hearing care.
About the role:
Your responsibilities will include, but not limited to:
Provide inbound support for Specsavers stores across Australia.
Be an exemplary representative of our client Specsavers.
Commit to consumer advocacy and deliver great outcomes for both the consumer and Specsavers.
Handle consumer communication enquiries and providing them with a highly personalised experience throughout.
About you:
Previous Contact Centre experience highly regarded.
Excellent communication skills and attention to detail.
Self-motivated, have a positive attitude and are a team player.
Ability to think on your feet.
What we offer:
Casual role offering flexible schedule between Monday – Sunday.
Full paid training and induction provided.
Mates rates with corporate partners e.g. health insurance, retailers and more.
Ongoing training and development programs (internal & external).
Opportunities to move into other areas within the business both in Australia and globally.
Working for one of Australia’s leading sales & marketing agencies.
Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc.
Access to employee discounts at Westfield Knox shopping centre.
Collaborative, innovative and engaging culture.
Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.
Monthly STAR awards to recognise and reward employees for demonstrating CPM’s core values.
Discounted onsite staff parking.
24/7 access to our Employee Assistance Program.
This is not an opportunity to be missed so APPLY ONLINE NOW!
Please note, only shortlisted candidates will be contacted.
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:
- How many years' experience do you have as an Inbound Customer Service Representative?
- Have you worked in a call centre before?
- Which of the following statements best describes your right to work in Australia?
- How much notice are you required to give your current employer?
- How many hours can you commit to between Monday to Sunday?
- What suburb are you based in?
Marketing & Communications 101-1,000 employees
CPM Australia, as part of CPM International Group, operates under a group structure with brands including CPM and Retail Safari delivering a unique end to end offer. Covering both B2B and B2C, CPM provides field, contact centre, talent acquisition and training solutions. Retail Safari provides a complementary suite of retail marketing services that connect the consumer with a brand in environments where the ability to influence is at its strongest. CPM Australia's reputation is defined by the company we keep. Clients include leading blue-chip Australian and International brands in sectors as diverse finance, telco, consumer electronics, automotive, utilities, FMCG, insurance & cloud-storage.
CPM Australia, as part of CPM International Group, operates under a group structure with brands including CPM and Retail Safari delivering a unique end to end offer. Covering both B2B and B2C, CPM provides field, contact centre, talent acquisition and training solutions. Retail Safari provides a complementary suite of retail marketing services that connect the consumer with a brand in environments where the ability to influence is at its strongest. CPM Australia's reputation is defined by the company we keep. Clients include leading blue-chip Australian and International brands in sectors as diverse finance, telco, consumer electronics, automotive, utilities, FMCG, insurance & cloud-storage.
Perks and benefits Luxe Travel Corporate Benefits TELUS Health One App Engie Corporate Benefits JB Hi-Fi Corporate Benefits Program Bupa Private Health Insurance Corporate Benefits Alex McKay Scholarship program Our Contact Centre Perks
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📌 Inbound Customer Service Representative (Multiple positions!)
🏢 Cpm
📍 Melbourne