ICT Business Analyst
Business Name : Skyline Infotech Services (RR Business Solutions Pty Ltd)
About the Company
Skyline Infotech Services is a growing IT consulting and digital solutions provider specialising in business process optimisation, systems implementation, and technology-driven transformation projects. We partner with organisations to deliver tailored ICT solutions that enhance operational efficiency, governance, and service delivery.
About the Role – ICT Business Analyst
We are seeking an experienced ICT Business Analyst to support a major procurement transformation initiative.
This role will be instrumental in designing, analysing, and implementing a new procurement system, ensuring seamless adoption across the organisation.
You will work closely with internal stakeholders, project teams, and technical specialists to define requirements, streamline processes, and support system rollouts.
Engage with internal business units to gather, analyse, and validate business and procurement requirements.
Facilitate workshops, interviews, documentation reviews, and user feedback sessions to understand operational needs.
Map existing procurement workflows, identify pain points, and develop improved future-state processes.
Prepare Business Requirement Documents (BRD), Functional Specifications, SOPs, gap analyses, and process maps.
Collaborate with project managers, solution architects, and technical teams to ensure system design aligns with business goals.
Contribute to implementation of the new procurement system, including configuration support where required.
Develop test scenarios, test scripts, and support User Acceptance Testing (UAT), ensuring issues are documented and resolved.
Provide post-implementation support, monitoring compliance, data integrity, and system effectiveness.
Support change management activities, including training materials, presentations, and user readiness assessments.
Skills and Experience Essential
Proven capability in facilitating workshops, stakeholder interviews, and cross-functional discussions.
Strong experience in business analysis, process improvement, and requirements elicitation.
Hands-on experience in process mapping (BPMN), gap analysis, and functional documentation.
High proficiency in Microsoft Office Suite, Excel, Visio, and data analysis/reporting tools.
Solid understanding of procurement lifecycles, operational governance, and compliance frameworks.
Excellent communication, analytical thinking, and problem-solving skills.
Desirable
Knowledge of government procurement frameworks (Queensland or other states).
Exposure to change management, UAT coordination, or training delivery.
Familiarity with Agile or hybrid project delivery methodologies.
Experience with ERP / procurement systems, workflow automation, or digital transformation projects.
Benefits
Collaborative and supportive working environment focused on innovation and growth.
Opportunity to contribute to a high-impact digital transformation project.
Flexible work arrangements (hybrid options available).
Professional development and upskilling opportunities through ongoing projects.
Be part of an organisation that values diversity, inclusion, and continuous improvement.
How to Apply
To express your interest, please send your application or enquiry to :
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