This range is provided by Humanised Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range A$90,000.00/yr - A$130,000.00/yr
Division Lead - Infrastructure & Cloud at Humanised Group About the Role We're looking for a Product Support Specialist who thrives on solving complex problems and delivering excellent service. In this role, you'll support a suite of impactful commercial software products, working alongside talented developers, analysts, and engineers to help clients achieve better outcomes through technology. MUST HAVE AN NV1 CLEARANCE You'll be joining a collaborative and inclusive team that values innovation, initiative, and a great sense of humour.
What You'll Be Doing Provide technical support and troubleshooting for commercial software Manage system upgrades, patches, and maintenance Deliver outstanding service and build strong client relationships Resolve technical issues efficiently—digging into cloud platforms and databases Investigate bugs, monitor infrastructure, and support production environments Contribute to a shared after-hours support roster Collaborate with internal teams across development, UX, and product What You Bring 3+ years of SQL experience, including complex queries and optimisation Solid understanding of Microsoft Azure and cloud application support Can read and patch code of either .Net, C# or ReactJS Strong technical troubleshooting skills across various platforms Ability to explain technical issues clearly to non-technical users Experience managing competing tasks in a fast-paced environment Bonus: Ability to understand code or experience in a software development setting What's On Offer Full onboarding and product training Hybrid working arrangements and a genuinely supportive team culture A workplace that values diversity, autonomy, and continuous learning Birthday leave and other employee perks Real career progression opportunities within a growing tech environment Requirements NV1 Security Clearance (Required) Must be Brisbane-based Where to next? Email your CV or any questions to OR call Jareth on 0412 540 973, click APPLY NOW
Seniority level Not Applicable
Employment type Full-time
Job function Information Technology
Industries Information Services, Technology, Information and Media, and IT Services and IT Consulting
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