Company Description
Join a hotel that is a member of the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. We believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive and memorable impact for our customers, colleagues, and our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this fast-paced world.
Job Description
Guest Service Agent
First impressions are everything! As a Reception Agent, you will care for guests from arrival to departure, ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunities to develop your talent and grow within your property and across the globe
- Ability to make a difference through our CSR activities, like Planet 21
What you will be doing:
- Greet, check-in, respond to requests, and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Promote hotel facilities and seek opportunities to enhance guest stays through upselling
Qualifications
Your experience and skills include:
- A service-focused personality is essential
Additional Information
- Experience is an asset
- Prior experience with Opera or similar systems
- Fluency in English; additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property, or office environment, reflecting the culture.
Note: Customization may be included for specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.
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