About Glean
Founded in 2019, Glean is an innovative AI‑powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting‑edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.
About the Role
Glean is seeking an AI Outcomes Manager to transform how every department works with the power of Glean. The role involves working closely with executives and end users, combining business acumen, product sense, and prompting skills to help them become AI‑native enterprises.
You Will
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing their AI roadmap.
- Deeply comprehend Glean’s suite of products to help customers get the most out of the platform.
- Conduct use case discovery workshops and turn those use cases into tangible outcomes.
- Collaborate internally with Product and R&D; to shape Glean’s product roadmap based on the voice of our users.
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement.
About You
- 3 to 5 years of professional experience.
- Hungry, curious, and consultative mindset.
- Solid problem‑solving skills with the ability to adapt to different users and scenarios.
- Proven understanding and ability to write complex prompts.
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions.
- Excellent communication skills to effectively interact with multiple stakeholder groups.
- Product sense and ability to drive a product’s full potential capabilities.
Good to Have
- Customer presence: ability to work with any level from individual contributors to CEOs.
- Prior experience in consultative roles, solutions engineering, support, or product management.
Location
- This role is remote.
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Other
Industries
- Software Development
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