ABOUT WILSON: Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth. Are you an experienced Site Security Manager looking for a new position? If so then Wilson Security have the role for you Reporting to the Operations Manager you will be responsible for overseeing the day to day operations and performance of the site and staff and provide visible leadership, direction and issue resolution at the front line. ABOUT THE ROLE: • Location: Kwinana / Henderson WA • Full Time Role • Monday to Friday roster • Attractive Salary • Career progression Wilson Security is expanding in Western Australia securing additional contracts that strengthen our presence in the Whole of WA. This growth has created new roles within our Western Australian team, focused on enhancing response and support capabilities for our existing teams and clients. This position is crucial to our success in the region and will be supported by our Operations Team. DUTIES & RESPONSIBILITIES: • Deliver operations excellence with an emphasis on customer service to ensure the operational needs are met • Direct liaison with client representatives and its customers • Staff supervision and frontline performance management • Front line response to operational issues • Investigation and outcome reporting into security incidents. • Communication & implementation of processes and procedures to enhance client service delivery. • Promote security awareness, interacting with staff and key stakeholders WHO WE ARE LOOKING FOR: • Experience in leading/managing a security team. • The confidence and ability to take ownership of service delivery on site • An ability to manage client and employee relationships • Excellent written and verbal communication skills • The ability to liaise with people at all levels • The ability to produce high-quality performance reports • Intermediate levels of computer literacy (Microsoft products) • Ability to liaise with the rostering and operations team to facilitate a cost-effective operational roster in accordance with, client operational and Wilson Security requirements. • Must have Security Licence • Availability to and physical fitness to walk and stand for long periods • Must have full working rights Role Requirements · Current WA Security licence · Certificate II in Security Operations · Valid WA drivers licence · Current First Aid Certificate · Full working rights · Ability to obtain Cert 2 Medical Response Benefits: · Uniform supplied · Onsite parking · Great work - life balance · Free flu vaccinations and more · Ongoing training provided Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry as winners of the OSPA award for being an Outstanding Security Guarding Company. We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards. Master License - SA60888 Wilson Security is a leading Australian provider of integrated security services. From security guards and mobile patrols, to alarm responses and concierge, we offer high quality solutions to suit any organisation. Our successful operations are underpinned by superior performance and the strength of our relationships.