Customer Advisor
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, and grow your career.
It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference, and more focus on you.
We are empowered to make a positive difference for customers and communities
Everyone is given the opportunity to learn, grow, and achieve
When you’re ready for a bigger challenge, you’ll get the tools and support to succeed
In this role, you will
As a Customer Advisor, you will act as the face of NAB to the community, working closely with our customers to help them with their banking needs and deliver exceptional customer service in a challenging and fast-paced environment.
Supporting our Mount Pleasant Branch, you will be the first point of contact for customers when they visit our retail branch, whether it’s to open an account, inquire about our products, or manage their finances. You’ll be involved in every aspect of the customer journey by helping them find solutions to their financial needs through our products, services, and advice. A significant focus of the Customer Advisor role is on protecting our customers from scams and online phishing.
Every day in our NAB branches is different. Besides providing excellent customer service, you will have the opportunity to gain leadership skills, develop your career path within NAB, and work in a diverse and supportive team environment.
If you are interested in a career in financial services, starting as a Customer Service Advisor is the first step towards many career pathways at NAB.
The hours:
The role's working hours will be 9:15am-4:15pm Monday to Thursday and 9:15am-5:15pm on Friday, offering a good work-life balance tailored to your needs.
What you’ll bring:
A passion for delivering an exceptional customer experience and a commitment to quality, with the willingness to go the extra mile.
An ability to work collaboratively in a team, along with resilience, self-motivation, and energy to create our signature customer experience.
A keen eye for detail to ensure transactions are completed efficiently and accurately.
An appreciation for inclusion and the diversity of our customers.
More focus on you
All new Customer Advisors receive NAB’s tailored onboarding and training program to support their success. We offer a competitive base salary and excellent career growth opportunities as a reward for your dedication and passion for helping customers.
A diverse and inclusive workplace works better for everyone
We value our people and have built a culture of equity and respect—where everyone feels valued and authentic. Through our Employee Resource Groups (ERGs), we foster an inclusive environment that celebrates all backgrounds and identities. We are committed to providing an environment where you can work your way.
For more information on the recruitment process and accessibility, visit our careers page. To discuss adjustment requirements, contact the NAB Careers team via nab.careers@nab.com.au.
Join NAB
If you believe this role is right for you, we would love to hear from you. Please note that candidate screening and interviews may occur before the job advert closes. Unsolicited CVs from agencies will not be accepted.
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