**Customer Service Advisor**
**Location**: Sydney, NSW
**Company**: Neve Jewels Group
**About Us**:
The Neve Jewels Group is well known for its three brands (Diamonds Factory, Austen & Blake and Sacet) a renowned and rapidly growing jewellery group that embodies timeless elegance and exceptional craftsmanship. With a commitment to providing high-quality jewellery and unparalleled customer experiences, we are dedicated to making every moment special for our customers. We are seeking a dynamic and passionate individual to join our team as the Customer Service Advisor and play a pivotal role in delivering exceptional service to our valued customers.
**The Role**:
As the Customer Service Advisor, you will support and inspire a team of dedicated customer service professionals to deliver world class, luxury customer experiences. You will be responsible for shaping and executing our customer service strategy, ensuring that our customers receive the highest level of support and engagement at every touchpoint.
Your diligence and commitment will drive customer satisfaction and loyalty, contributing to the continued growth and success of Austen & Blake and Diamonds Factory in ANZ.
**How You'll Contribute**:
**- Team Management**: Support AU-OPs and Logistics, set clear expectations, provide coaching, and foster a positive team culture.
**- Customer Service Strategy**: Define and execute strategies aligned with company goals, continuously improving processes to enhance customer experiences and stay ahead of industry trends.
**- Customer Relationship Management**: Oversee customer interactions across all channels, resolve complex issues, and maintain a service log for continuous improvement.
**- Data Analysis & Reporting**: Track key metrics, generate reports, and provide insights to measure and enhance customer service performance.
**- Training & Development**: Implement training programs and keep the team updated on product launches and updates.
**- Cross-Functional Collaboration**: Work with Sales, Marketing, and Product teams across ANZ and the UK to ensure a seamless customer experience and drive product improvements.
**About You**:
- 3-5 years experience within a customer service facing role.
- Proven experience in a customer service role, preferably in the retail or luxury goods industry.
- Exceptional problem-solving and conflict resolution abilities.
- Excellent written and verbal communication skills.
- Proficiency in customer service software and CRM systems.
- A passion for jewellery and an understanding of the luxury retail market.
- Ability to work independently and in a fast paced environment.
**Your Benefits**:
- Competitive salary package
- 20 days holiday per annum plus bank holiday pro rata
- Referral scheme
- Exclusive employee discount %
- Your personal milestones matter, enjoy a day off on your Birthday
- 2 mins walk from Town Hall Station
- Office surrounds restaurants, bars, gyms and more
- Play a pivotal role in cultivating a youthful & dynamic team culture
- Synergise with our ANZ and UK teams to solve unique problems with bespoke solutions
- Be a valuable part of an honest, caring & hardworking team
- Partner with a global luxury brand on its journey of expansion across ANZ
- Office based working environment empowering you to deliver amazing customer service
- Continuous learning & growth opportunities as the business sets roots
- Acting as a Brand Ambassador you'll champion our unique business model
- Connect with influential characters in luxury
**Next Steps?**
Could you be our next Customer Service Superstar
- Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown._
**Job Types**: Full-time, Permanent
Pay: $60,000.00 - $65,000.00 per year
**Benefits**:
- Employee discount
- Referral program
- Salary packaging
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- customer service: 3 years (required)
- luxury retail: 1 year (required)
Work Authorisation:
- Australia (required)
Work Location: In person
Application Deadline: 15/11/2024
Expected Start Date: 25/11/2024