Job Number: 26058372Job Category: Rooms & Guest Services OperationsLocation: The Ritz‐Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000Schedule: Full TimeRemote: NoPosition Type: Non‐Management
Rising 80 stories above the city, The Ritz‐Carlton Melbourne is an elevated luxury retreat offering breathtaking views across Melbourne, Port Phillip Bay, and the surrounding ranges. The Ritz‐Carlton team is the heart of our service commitment.
As a Front Office Supervisor, you will lead the front office team to deliver exceptional, personalised service at every guest touchpoint. You will play a key role in ensuring seamless daily operations, resolving guest needs with professionalism and care, and upholding the brand's legendary standards. Through a collaborative and positive team culture, you will empower colleagues to exceed expectations and create memorable experiences.
Position Summary
* Supervise the front office team, supporting them with general operational tasks
* Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
* Assist guests arriving and departing the hotel through the check‐in and departure process
* Handle general enquiries, going above and beyond with each guest experience
* Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
* Take guest reservations and perform cash handling & credit card responsibilities
* Oversee service standards whilst identifying and implementing improvement initiatives
* Provide motivation and support to your department's Ladies and Gentlemen as an empowering leader
* Plan and execute team‐building activities for associates, who are our most important assets
About You
* Experience with OPERA property management system or similar
* Relevant experience in a similar supervisory role
* Working rights in Australia
* Enthusiastic to advance your career
* Self‐motivated, driven and energized in a fast‐paced environment
* Armed with smart solutions and a can‐do attitude
Benefits You Deserve
* Enjoy complimentary meals each day in our Employee Dining Room
* Access industry‐leading digital and classroom‐based training resources, plus cross‐department exposure opportunities
* Earn more when you refer a new employee (Terms & Conditions apply)
* Birthday Perks: paid day off on your special day
* Awards and recognition events celebrating your success
* Exclusive discounts on shopping, cinema tickets, technology, and more with mPerks
* Participation in a vibrant calendar of associate‐focused events
* Dedicated appreciation events honouring career milestones
* Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International
* 24/7 Assistance Programme offering confidential support for mental, emotional, and financial wellbeing
* 20% off all food and beverage outlets within Marriott properties
* 20% off treatments in The Ritz‐Carlton Spa
We are dedicated to being an equal‐opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‐discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award‐winning properties worldwide, The Ritz‐Carlton team creates experiences so exceptional that long after a guest stays with us, the experience stays with them. We attract the world's top hospitality professionals who curate lifelong memories. Our culture drives success, giving every associate the chance to be proud of their work and who they work with.
Your role will ensure that the Gold Standards of The Ritz‐Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation that guides us each day to be better than the next. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. We offer the chance to be proud of the work you do and who you work with.
In joining The Ritz‐Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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