* Work for a socially inclusive and culturally diverse workplace
* Meaningful work that impacts Australians
* $146,894 - $166,775 (plus 15.4% superannuation)
Our participants, Our people, Our purpose
The National Disability Insurance Agency (NDIA) is the independent statutory agency responsible for implementing the world-leading National Disability Insurance Scheme (NDIS), supporting eligible Australians with permanent and significant disability.
After more than a decade of operation, the NDIS is in a major period of change, with a focus on improving participant experience, strengthening integrity, and ensuring long-term financial stability. The NDIA is committed to enhancing the quality of life and increasing both economic and social participation for people with disability.
A new role awaits
Are you a values-driven leader with a strong commitment to inclusion, integrity and excellence? Do you thrive in dynamic environments that require high attention to detail, strategic thinking, and exceptional communication skills? The National Disability Insurance Agency (NDIA) is seeking an experienced Director to join our Internal Reviews Branch. This is a unique opportunity to provide strategic leadership and guide the team through competing priorities and operational risks.
The Internal Review Branch (IRB) is responsible for making decisions on requests for a review of a decision on a participant's access to the scheme or plan. The Branch supports participants who request an internal review.
Internal Review Officers, who were not involved in the original outcome, will consider the participant's disability support needs and circumstances at the time of the original decision. They will review the decision in accordance with Sections 99-102 of the NDIS Act. The team ensures reviews are timely, consistent, and high quality.
The Reviews and Information Release Division (RIRD) is responsible for the operation of the Internal Review Branch, the External Review Branch, and the Information Access and Privacy Branch. The General Manager of RIRD, is Daniel Flowers.
Where you can add value
The EL2 Director of Internal Review is accountable under broad direction to undertake work with a high level of complexity or sensitivity to provide operational management for the Internal Review Branch to lead the delivery of quality outcomes within the Branch and across the NDIA.
Duties include:
* Managing resources to meet performance, quality and sustainability priorities.
* Enabling high performance and positive team culture through sharing best practice, coaching and feedback.
* Drawing on feedback and performance information to continuously improve Scheme outcomes and share insights across the network.
Enough about us, let's talk about you
* Relevant Work Experience: Experience leading and managing large teams within case management, legal, or social services environments.
* Governance and Compliance: Strong understanding or ability to learn legislative, financial, and administrative frameworks to ensure operational integrity.
* Analytical and Decision-Making Experience: The ability to analyse information and make evidence-based decisions.
Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.
* You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact
* Access to higher superannuation and above market leave entitlements
* Competitive remuneration and working conditions that support a positive work life balance
While this role is ideally performed from ACT Canberra, VIC Geelong, VIC Richmond, NSW Parramatta, QLD Brisbane, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close 11:30pm Sunday 7 June 2026 AEST
If you have any questions, please contact Emma Selisky on 03 5223 0*** or email ***********@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact NDIA Recruitment on ***********@ndis.gov.au.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.
Candidate Pack PDF Opens in new window
Candidate Pack Word Opens in new window