This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Section Manager at Hays | Recruiting experts in Office SupportYour new companyWould you consider yourself to be a dynamic Surgical Coordinator professional who excels at putting patients at the centre of every interaction, building trust and delivering exceptional care throughout their journey?Do you have a proactive approach to supporting business growth and the adaptability to thrive in a fast-paced, evolving environment?I am currently recruiting for a permanent, full-time Surgical Coordinator position for a prestigious plastic and cosmetic surgery clinic located in the heart of the Eastern Suburbs.PLEASE NOTE: You must be a Permanent Resident or an Australian Citizen to apply.Your new roleSales & Surgical Bookings:Convert Consults to Surgeries: Manage leads in CRM (Pipedrive), focusing on converting completed consultations into surgical bookings.Liaise with key stakeholders (hospitals, anesthetists, garment providers) to arrange surgeries and obtain quotes.Follow up by consulting patients, providing quotes, and managing pre-surgical processes.Collect deposits for surgery, collect full surgery payments and manage cancellations/reschedules.Meet KPIs and surgical booking targets, using CRM tools to track patient journeys efficiently.Pre-Surgery Preparation:Coordinate second consults and provide patients with all necessary pre-surgery documents (consent forms, quotes, and agreements).Coordination of all surgery logistics, including hospital bookings, anesthetist, assistants, and patient surgical packs.Checklist: Ensure full payment, signed paperwork, and surgical garments are provided prior to surgery.Conduct pre-surgery calls to reassure patients and answer last-minute questions.Post-Surgery Support:Coordinate post-surgery appointments with nurses and surgeons.Reconcile accounts, batch Medicare claims, resolve rejections, manage private health claims, and close accounts promptly.General Coordination & Admin:Schedule and manage surgical bookings in consultation with team members.Use Genie and Pipedrive to maintain accurate patient records and ensure compliance with hospital/clinic requirements.Respond to patient enquiries via phone or email.Process surgical deposits, track payments, and oversee workflow from consults to after-sales.Assist with other administrative duties as needed.Seniority levelAssociateEmployment typeFull-timeJob functionAdministrative, Business Development, and Customer ServiceIndustriesStaffing and Recruiting
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