Hotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, New South Wales, SydneyHotel: Sydney Darling Harbour (SYDSH), 58 Bathurst Street, 2000As a Reservations Team Leader, you’ll be the first connection in a guest’s journey — ensuring every detail of their booking is seamless, professional, and personal. From FIT to group bookings, you’ll play a vital role in creating memorable moments before guests even arrive.This role blends service, systems, and precision — perfect for someone who’s confident working independently, loves the detail, and enjoys collaboration across departments.The Reservations Team Leader performs an important role in delivery of commercial results, guest love, and operational effectiveness. Supporting the Director of Sales and Marketing and the Portfolio Revenue Manager in yielding inventory responsibilities and hotel inventory management through effective management of the reservations department.Your Day-to-Day:Manage guest and group booking enquiries with accuracy and careMaintain rate loading, market segmentation, and inventory balance dailyMonitor and action pending HOTSOS tasks to support operational flowEnsure corporate, FIT, and wholesale rates are accurate across all systemsStay informed on hotel offers, restaurant hours, and event space requirementsLiaise with Sales, Front Office, and Housekeeping for smooth guest experiencesSupport the annual rate audit process with insights and data accuracyShare best practices and assist in training team members when requiredWhat You’ll Bring:Warm, guest-first approach and a professional phone mannerExceptional attention to detail and organisational skillsComfortable working solo and collaboratively across departmentsA proactive mindset and commitment to high service standardsAt least 3 years of experience within Front Office or ReservationsLegal right to work in AustraliaWhat You’ll Get:Paid birthday leaveWellness and mental health daysHotel & dining discounts across IHG globallyOpportunities for career growth within Crowne Plaza and IHG Hotels & ResortsTraining and development to enhance your skillsA supportive and inclusive team environmentReady to bring your attention to detail and hospitality spirit to the next level?Apply nowCroawne Plaza Darling Harbour provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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