Senior System Administrator Position
Elevate your career in IT by joining our dynamic team as a Senior System Administrator. This pivotal role requires advanced technical expertise to drive technological excellence and deliver exceptional services to clients.
* Advanced Troubleshooting & Escalation Management: Serve as a primary point of contact for complex, high-severity technical issues and escalations, ensuring swift and efficient resolution.
* Root Cause Analyst: Conduct thorough analyses of recurring problems to identify root causes and implement effective preventive solutions across client systems.
* Client Communication Champion: Collaborate directly with clients on critical escalations, providing clear, timely updates, technical explanations, and actionable next steps.
This is an exciting opportunity to grow and develop your skills in a fast-paced environment. We are seeking a highly experienced and technically astute system administrator with a passion for solving complex IT challenges.
Required Skills and Qualifications
* Extensive Technical Expertise:
* Infrastructure & Network Management: In-depth experience with server management, network configurations, and troubleshooting across various environments (e.g., Windows Server, Active Directory, firewalls, switches).
* Cloud & Security Knowledge: Strong understanding of cloud platforms (Microsoft 365, Azure, AWS) and cybersecurity best practices, including firewall management, VPNs, and threat protection.
* RMM & PSA Tools Proficiency: Hands-on expertise with RMM and PSA tools for monitoring, troubleshooting, and ticketing (e.g., ConnectWise, Datto, Kaseya).
* Problem-Solving & Service Focus: Outstanding analytical and problem-solving skills, with a focus on rapid issue resolution and meticulous root cause identification.
Benefits and Perks:
* Competitive remuneration package with opportunities for salary progression.
* Break-out career opportunities in cyber security, cloud, and ICT infrastructure, delivering and designing solutions for quality clients.
* Support and opportunities for personal development through company-funded study schedules, exams, and mentoring.
* Ongoing certification opportunities, including Microsoft and other industry certifications.
* Work from home options and flexible schedules.