About the role: Provide technical support for all Air conditioning products.
This includes responding to technical hotline calls, offering support via email, managing escalations, liaising with internal/external stakeholders, and managing service KPIs.
Additionally, the role involves conducting Technical training, product quality assurance and implementing improvement plans based on root cause analysis.
Duties and Responsibilities: Provide technical support and information to Authorized Service Centres and other stakeholders through various channels.
Conduct training for ASC technicians, contact centre agents, and internal stakeholders on new product releases and poor repair skilled areas.
Business trip may be required Domestic/International.
Manage service KPIs, including reducing repeat repairs through analysis and improvement action plans.
Monitor technical processes documentations such as job reports, repair progress, parts usage, and stock control.
Review and produce scheduled reports on product quality, ASC performance and technical issues About YOU: Trade Certificate/ Diploma / Degree level in relevant field Ability to provide on-the-spot support to Service Technicians What's in it for you?
Competitive salary Generous discount on company products Access to discounts and special promotions with retail partners Access to wellbeing platform Heavily discounted gym membership Onsite parking If this role sounds of interest, please click the "Apply Now" button.
We look forward to seeing your application!
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider.
We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners.
We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss.
In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.