Overview
Join to apply for the
Customer Service Officer
role at
Maranoa Regional Council
About Maranoa Regional Council: Maranoa Regional Council is an inclusive, proud and connected community, attracting and embracing opportunity to forge a solid future for generations to come. We support our individual communities to grow while building one strong connected region that partners with people, business and industry to thrive.
Purpose
To be the welcoming, professional first point of contact for the community, ensuring consistent access to Council services, information, and support across all channels. This role provides frontline service for enquiries, transactions, and requests, while supporting business processes such as facility bookings. By combining accuracy with care, the role helps deliver Council's "One Region, One Team" vision, ensuring services are accessible, well-managed, and trusted. This position also provides regional relief to other customer service centres as required.
Key Responsibilities
Customer Experience & Service Delivery
Business Support & Facility Bookings
Digital Services & Records
Continuous Improvement & Professional Standards
Position Details And Benefits
Position based in Roma, Qld
Permanent, Full-Time Position - 36.25 hours per week
Maranoa Regional Council Certified Agreement 2023 - Stream A - Level 3
Maranoa Locality Allowance - $72.00 per fortnight
Why it is worth working at Maranoa Regional Council?
Work a 9-day fortnight with a Rostered Day Off (RDO)
Access Long service leave after seven (7) years
Five weeks of annual leave annually
Ten weeks (full pay) paid parental leave, 20 weeks (half pay) paid parental leave
Three weeks sick leave annually
Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
Employee Assistance Program - free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
How To Apply
Covering letter stating why you are interested in the position.
Current resume (CV).
Address the questions presented in the application form if applicable.
Additional Information
MRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.
The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.
For More Information
Website:
Maranoa Regional Council is an equal opportunity employer, and we encourage applications from candidates of all backgrounds. We actively support diversity and inclusion in our workplace
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📌 Customer Service Officer
🏢 Maranoa Regional Council
📍 Roma