Account Manager - Sustainability Specialist
The Opportunity
Schneider Electric Digital Energy creates integrated solutions combining building services & intelligent automated systems to specialise in sustainability and efficiency in the built environment.
Our mission is to be the digital partner for owners, end-users, and custodians to intelligently monitor, meter, and control their assets in real-time, optimising energy consumption and driving efficiencies through automation.
This role reports to the National Service Sales Manager and drives customer experience by developing business opportunities that reflect client needs with a focus on Canberra.
You will develop and manage long-term relationships within end-user accounts, achieve targeted sales revenue and growth goals, and attend regular client visits in the ACT.
Day-to-Day Responsibilities:
* Build long-term relationships with existing and new customers.
* Develop key contacts and sponsors within the business and externally.
* Plan, map, and maintain relationships within all levels of the account.
* Maintain current ongoing revenue and margins (booked values).
* Prepare service offer contract estimates, documents, and proposals.
* Assist with after-market project estimates, proposals, and tender responses; Prepare presentations to clients at executive management level, senior consultants, and principal contractors.
* Leverage existing relationships, co-ordinating and maximising selling efficiencies by partnering with internal parties.
* Manage the sales process from end-to-end to ensure customer expectations and needs are met.
Required Skills and Qualifications:
* Degree or equivalent, certificate or diploma in a related field.
* Previous experience in account management.
* Strong sales, negotiation, and presentation skills.
* Ability to analyse customer satisfaction data & develop corrective actions.
* A good knowledge of contracting and tendering procedures.
* Knowledge of relevant statutory body requirements and Australian Standards within the industry.
* Exceptional relationship and rapport-building skills (Essential).
* High-level technical capability and understanding.