Job Opportunity
* The ICT Support Specialist will provide expert assistance to employees and management with technical issues related to computer hardware, software, and telecommunication systems.
* Key responsibilities include troubleshooting and resolving complex problems, performing routine maintenance tasks to ensure systems are secure, reliable, and functioning optimally, and escalating critical support requests to the appropriate IT team members or third-party service providers as required.
* Additional duties may include managing passwords, deploying operating systems, maintaining system images, updating software, and applying security patches.
Requirements
* A highly skilled and customer-focused individual with a strong interest in IT operations and problem-solving.
* Exceptional written and verbal communication skills, paired with analytical thinking and a proven ability to resolve complex technical issues effectively.
* An eagerness to collaborate in a team setting and a commitment to ongoing learning and professional development.
What's on Offer?
* A comprehensive benefits package including paid parental leave, health insurance premium allowance, flexible working arrangements, access to internal and external training programs, volunteer days, and more.