Company Description
Rejoignez Accor, un groupe qui réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l'hospitalité responsable.
Devenez un Heartist, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.
Job Description
Main Duties:
* Tour hotel daily, audit team members' adherence to hotel policies and procedures in all phases of service and job functions. Follow up with designated personnel when needed.
* Conduct line-ups, review all information pertinent to the day's business.
* Conduct weekly meetings with divisional managers and review all information pertinent to the week's business.
* Review departmental/divisional profits, payroll expenses, rooms' expenses, cost per occupied room, previous day's occupancy and room revenues.
* Analyze market trends and review clientele to work on upsell opportunities to increase the hotel's revenue.
* Monitor and handle guest complaints in an expedient and effective manner.
* Anticipate sold-out situations; assist in locating alternative accommodations for guests and follow up with guests in accordance with hotel policies and procedures.
* Review all out-of-order rooms daily with respective departments to determine the most current status and estimated date for return to room inventory.
* Monitor monthly status of all accrual categories, i.e., linen, bathrobes, uniforms, etc.
* Team Management
* Plan for future staffing needs.
* Interview, select, and recruit direct reports.
* Identify and develop team members with potential. Mentor and train appropriate employees for upward growth.
* Conduct performance reviews with the team.
* Constantly monitor team members' appearance, attitude, and degree of professionalism.
* Develop, conduct, and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
* Prepare weekly staff schedules considering anticipated business, operating budgets, and standards of service.
* Prepare payroll and gratuity reports.
* Conduct monthly departmental meetings to inform team members, obtain feedback, rectify operational issues, and foster communication.
Qualifications
* A degree in Hotel or Tourism Management, or a closely related field.
* Hands-on leadership experience in both Housekeeping and Front Office —you know how to manage operations smoothly behind the scenes.
* Business acumen—comfortable with forecasting, budgeting, and revenue strategies, always thinking ahead.
* A sharp thinker and creative problem-solver, capable of turning challenges into opportunities and keeping guests satisfied.
* A true leader who inspires and motivates high performers, fostering a positive team culture.
Additional Information
Your team and work environment:
Briefly describe the team, establishment, or work environment reflecting the team culture.
Note: You may include local specifics or legal requirements, such as work permits.
Our Diversity & Inclusion Commitment:
We are an inclusive company committed to attracting, recruiting, and promoting diverse talents.
#J-18808-Ljbffr