About the Role
We are seeking a skilled Venue Manager to lead our team at WaterMarc Banyule, the largest aquatic and leisure facility in Victoria's northern region.
As the successful incumbent, you will be responsible for managing the Centre's operational, financial and program deliverables while delivering exceptional customer service. You will work closely with our Business Operations Manager to achieve this goal.
Your primary focus will be on identifying local community needs and delivering programs that enhance social capital. This includes working with key community members and groups to implement aquatic programs that benefit disadvantaged groups.
You will also be required to develop and implement a fundraising strategy for the Belgravia Foundation, which supports programs, services and education that promote access to leisure within the Banyule City Council area.
Key Accountabilities
* Ensure the venue meets all service, financial and other outcomes expected by customers and stakeholders.
* Ensure the safety and wellbeing of visitors and team members through effective planning and oversight of policies, processes and procedures.
* Coach and develop your teams to deliver on KPIs through engagement, performance planning and individual development plans.
* Achieve budgeted net profit targets.
* Maintain a high value relationship with the contract partner and key community stakeholders.
* Implement a high value customer service proposition that addresses the needs of the client base.
* Recruit energetic and passionate team members as required to compliment the team and the vision for the venue.
* Train team members to ensure that knowledge and capability are at the required levels to enable staff to carry out their work and achieve their objectives.
* Monitor team member career progression paths that lead to transparent and effective succession decisions when required.
* Deliver great service and quality to customers.
* Perform other duties as required by the company.
About You
We are looking for a motivated and experienced Venue Manager who is passionate about delivering exceptional customer service and leading a dynamic team. The successful candidate will:
* Demonstrate motivation, passion and willingness to undertake actions to actively support access and inclusion to all facilities, programs, services, and employment, for all members of the community.
* Have strong interpersonal skills.
* Be an excellent leader and coach.
* Be a champion for change.
* Have a passion for the role, the team, and guests.
* Hold tertiary qualifications in a related field or have extensive experience in centre/facility management or senior management experience in a related industry.
* Have demonstrable experience leading a dynamic and complex business operation, preferably from within the leisure, fitness, aquatic, retail, hospitality or facility management industries.
Essential Qualifications
* Hold full-time work rights in Australia.
* Hold a current First Aid and CPR Certificate.
* Hold a Pool Lifeguard Certificate.
* Obtain a valid Working with Children Check and National Police Check.