TVH is Australia's leading National Mechanical, Electrical, Fire, Hydraulic and General Maintenance Service provider. We employ over 700 people nationally to ensure we provide a competitive and quality service to our customer base.
We're looking for a highly organised and detail-oriented Invoicing Officer to take ownership of complex invoicing tasks and ensure accuracy, timeliness, and compliance across our national operations. This role plays a key part in supporting cash flow, customer satisfaction, and business growth. You'll handle end-to-end invoicing for high-value or complex accounts, resolve issues, and work closely with finance and operations teams.
Key Responsibilities
Invoicing Operations
* Prepare, review, and issue customer invoices with precision, ensuring compliance with contractual terms and company policies.
* Manage complex or high-volume invoicing requirements and resolve discrepancies promptly.
* Monitor invoicing cycles to ensure deadlines are met and support cash flow targets.
* Apply controls to minimise errors, omissions, and rework.
Issue Resolution & Stakeholder Collaboration
* Act as a key point of contact for escalated invoicing queries from internal teams and clients.
* Work closely with Finance, Sales, and Operations to resolve issues and maintain alignment on customer requirements.
Systems, Reporting & Compliance
* Maintain invoicing systems and ensure data integrity.
* Generate and review aged debt and invoicing reports, highlighting risks and opportunities for improvement.
* Support internal and external audits related to invoicing and revenue recognition.
Continuous Improvement
* Identify opportunities to streamline invoicing processes and improve accuracy.
* Collaborate with IT and Finance to automate manual tasks and enhance system capabilities.
Success Metrics
* Invoice Accuracy & Timeliness: % of invoices issued on time and error-free.
* Dispute Reduction: % decrease in corrections or credit notes.
* Cash Flow Impact: Reduction in average DSO.
* Compliance: % of invoices passing audit checks.
Qualifications & Experience
* Experience in invoicing, billing, or accounts receivable roles.
* Strong attention to detail and process orientation.
* Ability to manage complex invoicing tasks independently.
* Proficiency in invoicing and finance systems (Microsoft Dynamics experience is a plus).
* Excellent communication and stakeholder management skills.
For any additional information please sumbit your Resume and Cover letter through seek and our team will be in touch.