About IRT
Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
About the Role
IRT aged care centre Kangara Waters in Belconnen is seeking an enthusiastic and passionate Receptionist/Administration Officer to join the team in a Part time role to work Wednesday, Thursday and Friday, 9:00am to 5:00pm.
Your work may include:
* Be the first point of contact for residents, families, visitors and external parties at IRT Kangara Waters
* Work collaboratively with both the sales and operations team as well as external suppliers
* On boarding of all Aged Care residents opting to take up the additional services offer, ensuring the products and services are received as described and the correct financial and contractual processes are executed in a timely and professional manner
* Ongoing, support the Aged Care Centre team and be a key point of contact in the delivery of additional services for residents, their families
* Promote IRT image and policies in all day to day activities
* Providing high quality administration support to the Care Manager and exceptional customer service to internal and external customers
* Using IRT systems and technologies to update relevant records and to perform clerical activities
* Ensure confidentiality surrounding our residents is maintained
* Manage client enquiries, deliveries, dispatches and visitors
* Respond to complaints and find appropriate solutions
* Collaborate between departments to support in aid of attending to resident requests
To Be Successful You Will Have
* Previous experience in an Administration/Receptionist role
* Knowledge of existing care and support services, such as My Aged Care
* Certificate III or Diploma in Business Administration (desirable)
* Excellent organisational skills with the ability to manage multiple projects and tasks at one time
* High level communication (written and verbal) and interpersonal skills
* Proven administration, documentation and report writing skills
* Demonstrated problem solving ability and negotiation skills
* Proven attention to detail and accuracy
* An ability to interpret and apply policies and procedures
* Demonstrate a proficiency using tablets, smart phone technology and computer systems including Microsoft Outlook, Word, Excel and organisational systems
* Current driver’s licence
* Certificate III in Business Administration (desirable)
Benefits for You
* Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
* Flexible working conditions
* Birthday leave - relax and take a day off on us!
* Professional and career development opportunities
* Multiple career pathways
* Discounted gym memberships
* Free counselling via Employee Assistance Program (EAP) and staff wellness program
How to Apply
If this sounds like the right fit, complete your details and submit.
For questions, contact .
Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page.
Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.