Deliver Customer Service with Purpose at the Princess Alexandra Hospital
Working within the Brain Injuries Rehabilitation Unit, this vital customer service role supports patients, clinicians and staff in an outpatient setting. You’ll be the first point of contact, coordinating appointments, managing patient information and ensuring smooth service delivery in a busy healthcare environment
Your new role:
As a key member of our outpatients team, you will provide high-quality customer service while supporting clinical and administrative operations to ensure efficient patient care.
Key responsibilities include:
* Responding to customer enquiries via phone, email, and in person, providing timely and accurate information to patients, visitors, and staff
* Coordinating patient appointments, including bookings, cancellations, waiting lists, and liaising with other services
* Maintaining accurate patient records and demographic information across hospital information systems while ensuring confidentiality
* Preparing and managing electronic and manual medical records, including distributing patient results in line with unit procedures
About you:
You are a motivated and organised individual who thrives in a customer-focused, team-based healthcare environment.
You will bring:
* Strong customer service skills with a respectful and inclusive approach
* Clear communication skills and the ability to engage with diverse patients and staff
* High attention to detail and a commitment to accuracy and quality
* Proven organisational and time-management skills to meet deadlines
* Proficiency in Microsoft Office and the ability to learn hospital systems (e.g. HBCIS, ieMR, S4HANA, BEMS)
What we can offer you:
* We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
* We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
* We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
* You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
About us:
Princess Alexandra Hospital:
The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.
We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.
We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.
INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.
We are better together.