Medical receptionist (casual) - casual

About Us

The Royal Flying Doctor Service South Eastern Section (RFDSSE) is part of one of Australia's most respected and trusted organisations, providing 24‐hour emergency aeromedical retrievals and essential healthcare to people living and working in remote, rural, and regional communities. Based in Broken Hill, the Clive Bishop Medical Centre (opened in 2014) delivers patient‐centred care to the town and surrounding regions in a collegial, supportive work environment.

Opportunity

We are seeking a reliable and organised Medical Receptionist to join our team on a casual basis, 11.3 hours per week. This role is essential for the smooth day‐to‐day operation of the practice and for delivering excellent service to patients.

Key Responsibilities

• Triage and manage patient phone calls and enquiries
• Greet patients and provide high‐quality customer service
• Maintain and update patient records and documentation
• Manage appointments, recalls, and reminders
• Support TeleHealth bookings and coordination
• Liaise with hospitals, pathology providers and other health services
• Assist with billing, invoicing and payment processing (EFTPOS, cash, cheque)
• Handle incoming/outgoing medical documentation (scanning, faxing, filing)
• Support accreditation processes and maintain compliance standards
• Assist with medical supplies and pathology sample handling
• Operate and troubleshoot office equipment
• Contribute to a safe workplace, infection control and quality improvement practices

About You

• Previous administrative or reception experience (medical preferred)
• Strong customer service and communication skills
• Ability to multitask and work as part of a team
• Basic knowledge of office systems and data entry
• Familiarity with medical terminology (desirable)
• Experience with medical software (e.g. Best Practice, Hot Docs) is an advantage
• NSW Working with Children Check (or willingness to obtain)
• Evidence of Category A Vaccinations (or willingness to obtain)

Benefits

• Be part of a critical rural health service making a real impact in the community
• Enjoy generous salary packaging to increase take‐home pay
• Supportive and collaborative team environment
• Opportunity to step into leadership responsibilities when required
• Help make a meaningful difference in rural and remote healthcare
• Permanent Full‐time position

For more information please contact careers@rfdsse.org.au or apply now.

Our values of Reliability, Care, Trust and Safety shape the way we work as individuals, as team members and with the communities we serve.

The RFDS (South Eastern Section) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability or protected Veteran status.

The RFDSSE aims to fill vacancies as quickly as possible. This means that we will close the advert as soon as we have found the right candidate, which may be before the published closing date. We advise interested applicants to submit an application as early as possible.