Guest Service Professional
The role of a Guest Service Professional involves delivering exceptional customer service to guests and ensuring a memorable experience.
Key Responsibilities:
* Supporting guest arrival: recognizing IHG One Rewards Members and providing personalized support
* Managing check-in/check-out processes: general cashiering and processing of guest accounts
* Remaining informed: staying up-to-date with daily events, group activities, and guest feedback; familiarizing yourself with hotel offerings and local attractions to provide thoughtful recommendations
* Assisting in supporting the wider hotel team with other duties as required
Requirements:
* Minimum 6 months experience in a Guest Services / Administration / Reception position preferred
* Responsible Service of Alcohol (RSA) certificate or willingness to obtain
* Qualifications in Hotel Management and/or Business Administration related field preferred
* Flexible with nights, weekend, and public holiday shifts
* Strong interpersonal and communication skills; bilingual or multilingual language skills are advantageous
* Good reading, writing, basic math, computer skills, and familiarity with Property Management Systems (PMS)
* Ability to lift, push, and pull objects up to 23 kg; may involve bending and kneeling
* Commitment to maintaining a high level of quality for guests at all times
What We Offer:
* Paid birthday leave
* Hotel perks including accommodation and food & beverage discounts
* Paid parental leave
* Career development through lifelong learning programs
* IG career milestone celebrations
* Transfer of entitlements as you move and grow
* Access to discount retail platforms
* Empowering female leadership programs