The role of a Tester in a contact centre transformation involves working closely with project managers, engineers and CX solution architects to ensure quality assurance is embedded throughout the delivery lifecycle. You will test end-to-end solutions supporting modern contact centre operations - spanning CRM integrations, telephony platforms, IVR workflows, and customer-facing services.
Key Responsibilities
* Develop and execute test plans, test cases, and test scripts for contact centre platforms and integrations.
* Conduct functional, integration, regression, and system testing across multiple environments.
* Coordinate and manage defect tracking and resolution with developers and vendors.
* Validate workflows involving telephony (IVR, CTI), CRMs, case management, and digital channels.
* Support user acceptance testing (UAT) and training activities.
* Contribute to test data preparation and environment readiness.
* Ensure traceability from requirements through to test execution and sign-off.
* Collaborate with internal and external stakeholders, including technology vendors and support teams.
Requirements
* Demonstrated experience in testing within Federal Government environments.
* Familiarity with one or more contact centre platforms is ideal (e.g., NICE CXone, Genesys Cloud, Cisco Webex CC, Amazon Connect, Avaya).
* Strong understanding of SDLC, testing methodologies, and defect lifecycle management.
* Experience in agile environments and working in cross-functional delivery teams.
* Excellent analytical and communication skills.
* Ability to work independently, manage multiple test cycles, and meet deadlines.
* Australian Citizenship with an active NV1 security clearance.
Why Apply?
* Be part of a large-scale, high-impact government transformation initiative.
* Long-term contract with flexible working arrangements.
* Work with an expert team passionate about secure, cloud-enabled environments.
Security Clearance Requirement
Due to the nature of this role, applicants must be Australian Citizens and hold an NV1 security clearance.