Employment Type: Permanent, Part Time
Job Title: Customer Service & Sales Consultant – Hervey Bay
Job Summary: As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. Your focus is on delivering an exceptional in-store customer journey and providing tech solutions that transform their telecommunications experience.
What You'll Be Doing
* Deliver exceptional customer experiences, helping customers find the right products and services.
* Be a go‐to tech expert, staying up‐to‐date with latest gadgets and services and offering informed guidance.
* Use consultative selling skills to meet and exceed sales targets and KPIs.
* Collaborate with team members to create a welcoming environment that supports store goals.
Salary and Benefits
Hourly rate: $33.33 per hour (junior rates apply for those under 20 years of age). Penalty rates: 25% for weekday hours after 6PM, 25% for Saturday, 100% for Sunday, 150% for public holidays. Plus 12% superannuation.
Additional benefits: 30% discount on Telstra services and offers with over 240 partners; 16 weeks paid parental leave; Telstra Extra Day Off; gender affirmation leave; cultural leave; blood donor leave; up to 4 weeks additional paid leave; access to 17,000 LinkedIn Learning courses and Future Ready program; flexible working hours; monthly performance rewards; inclusive culture.
Is it You We're Looking For?
* Great communication and people‐connecting skills.
* Solution‐oriented mindset and ability to think on your feet.
* Sales drive – motivated to achieve and exceed targets and KPIs.
* Passion for learning and willingness to grow in a dynamic environment.
* Resilience, positivity, and a can‐do attitude.
* Previous customer‐facing experience a plus, but not required.
EEO Statement: We welcome applications from people of all backgrounds, abilities, and experiences and strive to create a respectful and inclusive workplace.
#J-18808-Ljbffr