Company Overview
Beyond Bank is one of Australia's largest, 100% member-owned mutual banks with a credit union heritage. We provide personal, business and community banking to more than 300,000 members and operate over 50 branches nationally.
Our vision is to create better lives by caring for our members and communities.
Beyond Bank is a Certified B Corp, meeting high standards of social and environmental impact. We are proud to use our business to drive positive outcomes that benefit our members, communities and people.
Our values of Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves. Our behaviours we are accountable to uphold: Own It, Call it Out, Be Respectful, Bring Your A Game, Make A Difference and Right Things Right Way.
Location & Compensation
* Can be based in our Adelaide or Perth offices.
* Full time opportunity (75 hours per fortnight).
* Salary range: $76,100 to $85,200 including super.
Job Description
As a Broker Support Administration Officer, you will support the success of the Third‐Party Broker Channel by managing loan applications, coordinating workflows and delivering exceptional service to brokers, aggregators and internal stakeholders. Working in a fast‐paced environment, you will ensure applications progress efficiently, enquiries are resolved promptly and compliance standards are met, while contributing to strong broker relationships, operational efficiency and ongoing process improvement.
Responsibilities
* Provide timely, professional support to brokers, aggregators and internal stakeholders.
* Coordinate and progress loan applications across the lending lifecycle.
* Manage enquiries proactively through to resolution, including escalations.
* Build and maintain strong broker relationships and deliver positive experiences.
* Assist with policy guidance, documentation and scenario support.
* Maintain accurate records across systems, ensuring compliance and data integrity.
* Prioritise workflows to meet service level expectations in a high‐volume environment.
* Support commission processing and administrative tasks.
* Identify and escalating risks, compliance issues or process gaps.
* Contribute to process improvements and collaborate with internal teams to deliver outcomes.
Qualifications
You are a detail‐oriented and customer‐focused professional who thrives in a fast‐paced environment. With strong organisational skills and a proactive approach, you are confident managing competing priorities while delivering high‐quality support to brokers and stakeholders.
* Strong communication skills with the ability to build effective relationships.
* Excellent problem‐solving skills and a proactive mindset.
* Proven ability to work both independently and collaboratively.
* High attention to detail and accuracy in all tasks.
* Strong organisational and time‐management skills.
* Adaptability and confidence learning new systems and processes.
* Understanding of mortgage lending products, policies and processes (desirable).
* Knowledge of NCCP and financial services compliance requirements (desirable).
* Relevant tertiary qualification (desirable).
Additional Information
As a Broker Support Administration Officer, you will join a dynamic team of finance professionals who deliver outstanding personalised service to our broker partners. In this role, you will continually grow Beyond Bank's footprint in the community. The broker team delivers incremental growth to the bank by delivering high volumes of new business, and new-to-bank members, helping the bank achieve its annual goals. Join our team and enjoy a fast‐paced role where each day brings new challenges, new learning opportunities and a sense of achievement.
Benefits
* Additional three paid work‐life balance days.
* Paid community volunteer days to support community organisations across Australia.
* Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more.
* A flexible and diverse working environment.
* Career development opportunities, training and coaching.
EEO Statement
We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at recruitment@beyondbank.com.au.
Legal Notification
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre‐employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
Applications close 15/06/2026.
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