About the role We’re looking for a customer-focused Level 1/2 Support Engineer to join our team on a 12‑month fixed term engagement, with a strong likelihood of becoming a long-term career opportunity. You’ll provide end-user support across desktop, laptops, mobile devices, Microsoft 365 and core business applications. Key responsibilities • Provide L1/L2 support via phone/email/ticketing and onsite as required • Troubleshoot Windows 10/11, M365, Outlook/Teams, printers, networking basics • User provisioning and access (AD/Azure AD, passwords, MFA, group membership) • Device builds/imaging, deployments, patching and BAU maintenance • Escalate to L3/vendors and document fixes/knowledge articles • Deliver a great customer experience and meet SLA targets What you’ll bring • 1–3 years in Service Desk / Desktop Support / EUC (L1/L2) • Strong Windows Microsoft 365 troubleshooting • Basic networking knowledge (DNS/DHCP/Wi-Fi/VPN) • Experience with ticketing tools and ITIL-style processes • Great communication and a “can do” attitude Nice to have • Intune/SCCM, Exchange, SharePoint • Imaging tools (Autopilot/MDT), Jamf (if applicable) • Certifications (ITIL, MS certs) Benefits / Why join • Real pathway to extension/permanent role • Supportive team, career development, exposure to varied environments How to apply Apply now or contact [name/email/phone].