Description The Transition Support Lead plays a critical role in stabilising, embedding, and optimising the Business Services Centre (BSC) following its offshoring. This role is accountable for ensuring seamless service delivery, resolving transitional challenges, and driving continuous improvement across finance operations. Working closely with onshore and offshore teams, business stakeholders, and service partners, the role will architect and lead the end-to-end transition of work into the BSC within its existing service catalogue. The focus is on well-planned, risk-managed transitions that strengthen operational performance and align to business priorities. This is a senior leadership opportunity for a hands-on and strategic professional who thrives in complex environments, builds trusted relationships, and enables the BSC to operate as a high-performing shared services function. Key Responsibilities Promote safe, sustainable, and responsible working practices aligned to Zero Harm principles Lead and embed end-to-end transition strategies for finance processes moving into the BSC Stabilise post-transition operations through issue identification, root-cause analysis, and corrective actions Partner with stakeholders to understand service gaps, pain points, and customer needs Review, redesign, and standardise processes to improve scalability, efficiency, and control across onshore and offshore teams Lead the transition of remaining activities to an offshore managed service provider with minimal disruption Build strong, trusted relationships with business leaders, finance teams, and service partners Develop transition plans, KPIs, and reporting to track performance, risks, and delivery outcomes Identify and implement opportunities for automation, digitisation, and technology-enabled improvement Manage service provider performance, escalations, and continuous improvement initiatives What You Will Bring Tertiary qualifications in Finance or a related discipline 8 years’ experience in finance operations, shared services, or complex service delivery environments 5 years’ experience leading process transitions, operational improvement, or transformation initiatives Demonstrated experience working with offshore delivery teams or managed service providers Strong understanding of end-to-end finance processes, controls, and operating models Experience delivering process improvement, automation, and technology-enabled change (ERP and finance platforms) Strong communication and stakeholder engagement capability across business and service providers A hands-on, execution-focused approach with a strong sense of accountability Analytical and pragmatic problem-solving skills, with the ability to drive sustainable outcomes Ability to plan, prioritise, and manage multiple initiatives in a complex environment A proactive leadership style that supports continuous improvement and service excellence Why Downer? As a trusted name in infrastructure, transport, facilities management, and construction, Downer is committed to delivering projects that create a lasting, positive legacy. We’re committed to building a team that reflects the diverse communities we serve, and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.