Job Overview
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* This is a key role in our Customer Operations team where you will be involved in various functions such as customer service, quality assurance, staff training and compliance.
* To be successful, you will require excellent communication and interpersonal skills, the ability to prioritize workload, advanced knowledge of customer service functions and experience with creating and reviewing employee training documents.
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Key Responsibilities
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* Provide high-quality customer service via multiple channels ensuring timely and accurate support.
* Assist in developing and implementing customer service policies and procedures for training purposes.
* Support Compliance Officer roles as required including associated responsibilities.
* Build effective relationships within the team and broader business.
* Ensure customer needs are always the primary focus.
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Essential Skills & Qualifications
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* Experience in gaming industry.
* Customer service background in call centre environment.
* Advanced knowledge of customer service software systems.
* Exceptional attention to detail and ability to work under pressure.
* Analytical mind with problem-solving skills.