APS 3 level Participant Support Officer – HOBAN – Broken Hill, New South Wales, Australia
Hoban is currently recruiting for APS 3 level roles in various locations in NSW.
As an APS3 level Participant Support Officer, you'll be the first point of contact for participants and stakeholders, providing high-quality customer service and resolving enquiries.
This is a frontline role requiring attendance at an office location, with potential for hybrid flexibility after initial training.
Positions are available in the following locations:
Surry Hills, Blacktown, Chatswood, Wollongong, Coffs Harbour, Katoomba, Wagga Wagga, Dubbo and Broken Hill NSW
Key Responsibilities:
Deliver exceptional customer service in person, via phone, and email
Resolve moderately complex enquiries and escalate where necessary
Manage participant matters in line with legislation and guidelines
Make outbound calls to participants, providers, and stakeholders
Undertake suitability assessments for specialist planning streams
Manage inboxes, triage priorities, and refer matters appropriately
Assist with project management, research, and reporting
Collaborate within a team to improve processes and outcomes
Competitive pay rate of $***** per hour, including casual loading, providing you with financial stability and recognition for your expertise.
12% superannuation to secure your future and support your retirement planning.
ASAP start date, allowing you to embark on this exciting opportunity without delay.
Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
Opportunity to make a meaningful impact in the community
Comprehensive training and support during onboarding
Work in a dynamic, team-oriented environment
About You:
We're looking for someone who:
Has a positive attitude towards people with disability and values inclusion
Demonstrates empathy, patience, and adaptability in communication
Possesses excellent written and verbal communication skills
Thrives in a team environment and adapts to change
Shows strong problem-solving and decision-making abilities
Can manage multiple tasks and meet deadlines
Has experience in customer service, service delivery, or the disability sector
Please note you do need to be anAUSTRALIAN CITIZENfor this Federal Government role.Positions close for submissions at MIDDAY MONDAY 19th JANUARY ****.
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at or visit hoban.com.au/adjustments for additional contact details.
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