Overview
We are seeking to add an experienced Field Service Supervisor with HVAC/ Thermal expertise to our high performing Sydney Team. This role is for Field Supervisor - Thermal, NSW at Vertiv.
Join Vertiv to be part of a team that designs, builds, and maintains future-ready infrastructures. Employees are encouraged to pursue meaningful work with supportive leadership, development opportunities, and competitive compensation.
Key Responsibilities
* Assist all stakeholders with providing quotes for small works, time and materials (T&M), installations, and start-ups.
* Support and mentor field personnel in the execution of their normal activities.
* Prepare and provide reports as requested by management.
* Ensure timesheets are entered in the system correctly.
* Provide input into training needs of the team.
* Assist the supervisors to coordinate and schedule the general duties of Thermal Customer Engineers and subcontractors.
* Assist the supervisors to ensure Customer Engineers are equipped with calibrated tools, PPE, and appropriate documentation.
* Respond to customer requests for minor quotations or service advice within a timely manner.
* Assist the supervisors to complete follow-ups generated by Customer Engineers.
* Assist the supervisors and Customer Engineers with complex technical problems.
* Be part of the after-hours call-out roster where possible.
* Carry out Customer Engineer quality audits as required by company policy.
* Act as a Service Project Manager on large project startups or maintenance.
* Be prepared to undertake company development training programs.
Requirements
* Restricted Electrical Licence
* Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
* Proven track record within the Air Conditioning or other precision cooling industry as a service technician
* Thermal controls & Networking knowledge
* Proficiency in Microsoft Office
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
* Other
* Quality Assurance
Industries
* HVAC and Refrigeration Equipment Manufacturing
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