Job Opportunity
We are seeking a Technical Support Specialist to provide remote and on-site technical assistance for clients in the mining industry.
The successful candidate will have experience with fleet management systems, real-time software, and databases.
This role involves providing one-on-one and classroom training to clients, as well as troubleshooting software, hardware, and network issues.
Key Responsibilities:
* Provide timely technical support via phone, email, and remote access for existing customers
* Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
* Record/document all client issues through to resolution using our issue tracking system
* Plan and prepare for system implementation and upgrade projects
* Review and contribute to technical documentation
* Perform initial level support function
* Conduct site inspections and report findings in preparation for deployments
* Deliver one-on-one and classroom training on system use and administration
* Troubleshoot software, hardware, and network issues
Requirements:
* 3-5 years of technical support experience for an enterprise class software system
* Solid understanding and experience with Fleet Management Systems and High-Precision products
* Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)
* Real-Time software systems
* Mobile Computing
* Windows networking experience
* Windows server administration (moderate)
* Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems
* Valid driver's licence
* Competence and understanding of current Wenco hardware platforms
Skills and Abilities:
* Solid technical, analytical, and problem-solving skills
* Solid written and verbal communication skills
* Ability to work effectively in high-pressure environments
* Ability to prioritize and multi-task based on customer and business needs
* Ability to build long term relationships with clients
Education and Eligibility:
* Diploma in Electronics, Engineering, Computer Science, Mechatronics, or a related IT discipline
* Must be eligible to work in Australia and is based in Perth
* Available for extensive travel (50%+)
This is a fantastic opportunity to make a meaningful contribution to the mining industry. If you have the required skills and experience, please apply today!