Job Description
As the
Duty Manager
, you will work alongside the Front Office Manager to oversee the daily operations of the Front Office department, ensuring seamless team coordination and the delivery of outstanding guest service during your shift. Your leadership will play a crucial role in fostering a positive and efficient environment while maintaining the highest standards of guest comfort.
Key Responsibilities
* Supervise, support, and train Front Office Team Members to ensure service excellence and operational efficiency.
* Lead by example, delivering warm, professional, and knowledgeable service to every guest.
* Address and resolve guest concerns or service issues promptly and professionally, ensuring guest satisfaction.
* Oversee hotel operations during your shift, acting as the main point of contact for any escalations or urgent matters.
* Ensure compliance with hotel policies, safety procedures, and brand standards.
* Assist with financial and administrative tasks, including cash handling, reconciliations, and shift reports.
* Implement initiatives to enhance team engagement, productivity, and service quality.
* Promote and actively enroll guests in the Accor Live Limitless Loyalty Program.
* Collaborate with other departments to ensure smooth daily operations and a seamless guest experience.
* Be flexible to work a rotating 7-day roster, including morning, evening, and overnight shifts as required.