Infinite Aged Care is a progressive residential aged care provider with 17 established facilities across Queensland, New South Wales, South Australia & soon to be Victoria boasting over 30 years' experience in the sector With its operational head office located on the Gold Coast and over 2,000 employees nationally our company's core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day_
**The key responsibilities for this role are, but not limited to**:
- Collaborate with other IT team members and departments to resolve complex technical issues, share knowledge, and implement IT projects and improvements.
- Identify recurring issues and propose solutions to prevent future incidents. Contribute to the improvement of IT processes and procedures to enhance overall service delivery.
- Provide remote assistance to off-site or remote users, ensuring consistent and efficient support regardless of the user's location.
**About You**:
- ** Resident-Centric Mindset**: Hold a resident-centric mindset which flows through to all aspects of your work.
- ** Communication Skills**: Excellent verbal and written communication skills to effectively interact with end-users, translate technical jargon into layman's terms, and produce clear and concise documentation.
- ** Customer Service Orientation**: A strong commitment to customer satisfaction and service excellence. The ability to remain calm, patient, and empathetic when dealing with end-users' technical frustrations.
- ** Problem-Solving Ability**: Strong analytical and problem-solving skills to identify and resolve technical issues promptly and efficiently.
- ** Team** **Player**: A collaborative attitude and the ability to work effectively as part of a team to achieve common goals.
- ** Qualifications/Experience**:A degree in Information Technology, Computer Science, or a related field is preferred.
**_ As part of being an Infinite Aged care employee you will be required to complete pre-employment checks._**
**_ Benefits - Why work for us?_**
- Fitness Passport.
- Career growth opportunities within a strong mentoring team culture.
- Access to in-house and online training programs - FREE to all employees.
- Supportive, positive team environment with a strong caring work ethic.
- Companywide safety-first workplaces for our residents, families and staff.
- Positive wellbeing, fun and engaging team / shift activities.
- Access to family friendly benefits like our EAP and Flare (employee discounts).
- Work-Rite Micro professional development FREE to all employees.