Service Advisor – Tweed Heads NSW
We are recruiting a Service Advisor to join our team at the Tweed Heads dealership. This position is responsible for delivering exceptional customer service and ensuring the efficient coordination of vehicle servicing.
Why Join Us
Company with dealerships across QLD, NSW, VIC
Enjoy access to staff benefits including discounts on parts and servicing
Guaranteed weekly base earnings plus healthy commissions and a car on offer
What The Role Entails
Providing the ultimate customer service experience to our clients face to face
Building and maintaining positive customer and employee relationships
Maintaining regular contact with customers to provide updates
Communicating with internal department teams to make sure all vehicles are completed and ready on time for customers as promised
Handling customer concerns and complaints with prompt solution-based outcomes
Offering accurate estimates for customers requiring additional work or repairs
Ongoing training and development; we will support growth if you have the desire to advance
What We Are Looking For
Proven experience as a Service Advisor highly desired, or experience in banking, real estate or customer-facing roles
Excellent customer service with well-developed verbal and written communication skills
A proactive person who presents professionally
Experience in a department where KPIs are used
Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
Ability to sell additional work as required
Can work autonomously but thrives when part of a team
Enjoys a fast-paced, yet fun environment
Benefits
Development and mentoring from your team, fostering personal and professional growth
Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
Exclusive discounts on vehicles, parts and servicing
Employee Assistance Program (EAP), providing support and resources during challenging times
Lifestyle discounts, including gym memberships and retail discounts
Paid parental leave to support you and your family
Join
Frizelle Sunshine Automotive
, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
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